Membership Programme

Effective Date: 22/07/2026

Last Updated: 22/07/2026

1. Introduction

These Membership Programme Terms & Conditions (“Membership Terms”) govern participation in the TAU FOODS LTD Membership Programme.

By purchasing, activating or using a Membership, you agree to be bound by these Membership Terms together with our:

  • Terms of Service;
  • Privacy Policy;
  • Cookie Policy;
  • Returns & Refunds Policy; and
  • any other policies published on our website.

2. Company Information

TAU FOODS LTD

Company Number: 17274450 Registered Office: 124 City Road, London EC1V 2NX

United Kingdom Website:https://taufoods.co.uk, Email:contact@taufoods.co.uk

Telephone: 07932323209

3. Membership

Membership is an optional paid service that provides eligible customers with additional benefits which may include:

  • discounted product prices;
  • exclusive promotions;
  • member-only offers;
  • priority access to selected promotions;
  • other benefits announced from time to time.

Membership benefits apply only while the Membership is active.

Membership does not guarantee product availability.

4. Eligibility

To purchase Membership you must:

  • be at least 18 years old;
  • have a valid customer account;
  • provide accurate contact details;
  • provide a valid delivery address;
  • comply with these Membership Terms.

TAU FOODS LTD reserves the right to refuse Membership applications where reasonably necessary.

5. Personal Membership

Membership is issued to one customer account only.

Membership is strictly personal and may not be:

  • transferred;
  • assigned;
  • shared;
  • sold;
  • lent;
  • sublicensed;
  • used by another individual or business.

Only the registered account holder may receive Membership benefits.

6. Membership Account

Each Membership is linked to a single TAU FOODS customer account.

Customers are responsible for maintaining accurate account information.

Sharing login credentials with another person for the purpose of obtaining Membership benefits is prohibited.

7. Membership Delivery Address

Membership benefits apply only to the registered Membership account and its approved delivery address.

To reduce fraud and prevent misuse, discounted Membership deliveries will normally be made only to the primary delivery address registered on the Membership account.

Customers may request a change of their registered delivery address through their online account or by contacting TAU FOODS LTD.

For security purposes, TAU FOODS LTD may:

  • verify the new address;
  • delay activation of the new address;
  • request additional identification;
  • refuse repeated or suspicious address changes.

8. Delivery Restrictions

Membership benefits are intended for deliveries to the Member’s registered address.

TAU FOODS LTD reserves the right to refuse discounted Membership deliveries where:

  • multiple unrelated delivery addresses are used;
  • repeated address changes indicate potential abuse;
  • fraudulent activity is suspected;
  • the order appears to be placed on behalf of another person.

These measures help ensure that Membership benefits are used fairly.

9. Click & Collect

Where Click & Collect is available, Membership benefits apply only to the registered Member.

TAU FOODS LTD may request identification before releasing Membership orders.

Where alcohol or other age-restricted products are included, all legal verification requirements must also be satisfied.

10. Membership Benefits

Benefits available under the Membership Programme may change from time to time.

Examples include:

  • lower prices;
  • exclusive discounts;
  • promotional pricing;
  • member-only campaigns;
  • reduced delivery charges;
  • free delivery above qualifying order values;
  • early access to selected products.

Not all benefits will be available at all times.

11. Promotional Offers

Certain promotions may be available exclusively to Members.

Unless expressly stated otherwise:

  • promotions cannot be exchanged for cash;
  • promotions cannot be combined with incompatible offers;
  • promotional benefits may be limited in quantity or duration.

12. Membership Fees

Membership fees will be displayed on our website before purchase.

Membership becomes active only after successful payment has been received.

Unless required by law, Membership fees are non-refundable once Membership has been activated.

13. Renewal

Where Membership is offered on a recurring subscription basis, renewal terms will be clearly displayed before purchase.

If automatic renewal is introduced, customers will be informed during the checkout process and will have the opportunity to manage or cancel renewal in accordance with the applicable subscription terms.

14. Misuse of Membership

Examples of misuse include, but are not limited to:

  • sharing Membership discounts with others;
  • allowing another person to use your Membership account;
  • purchasing products for unrelated third parties using Membership pricing;
  • creating multiple accounts to obtain additional discounts;
  • providing false personal information;
  • attempting to manipulate promotional offers;
  • engaging in fraudulent purchasing activity.

15. Investigation of Misuse

Where TAU FOODS LTD reasonably suspects abuse or fraud, we may:

  • temporarily suspend Membership;
  • request additional verification;
  • delay order processing;
  • refuse Member pricing;
  • cancel affected orders where legally permitted.

We will act reasonably and fairly when investigating suspected misuse.

16. Suspension or Termination

TAU FOODS LTD may suspend or terminate Membership where there is reasonable evidence of:

  • fraud;
  • attempted fraud;
  • repeated abuse of Membership benefits;
  • breach of these Membership Terms;
  • unlawful activity.

Termination of Membership does not affect any statutory rights available under applicable law.

17. Changes to the Programme

TAU FOODS LTD may amend the Membership Programme where reasonably necessary, including for:

  • legal compliance;
  • operational improvements;
  • fraud prevention;
  • commercial reasons;
  • technological changes.

Where changes materially affect active Members, reasonable notice will normally be provided.

18. Limitation of Liability

Nothing in these Membership Terms excludes or limits liability where such limitation would be unlawful.

Subject to applicable law, TAU FOODS LTD shall not be liable for indirect or consequential losses arising solely from changes to the Membership Programme or the temporary unavailability of Membership benefits.

19. Governing Law

These Membership Terms shall be governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protection legislation provides otherwise.

20. Contact Us

TAU FOODS LTD Company Number: 17274450, 124 City Road, London EC1V 2NX, United Kingdom, Email:contact@taufoods.co.uk, Telephone:07932323209, Website:https://taufoods.co.uk

Final Statement

The TAU FOODS Membership Programme has been created to reward loyal customers with valuable savings and exclusive benefits.

To ensure fairness for all Members, TAU FOODS LTD actively protects the integrity of the Membership Programme and reserves the right to investigate misuse, fraud or any activity that may undermine the purpose of the programme.